HSBC UK Bank Plc
Financial Ombudsman decision DRN-3389426 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Aug 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
The estate of Mr R (deceased) complain that HSBC UK Bank plc didn’t stop his account as soon as it was informed of Mr R’s death.Bereavement and power of attorney
The estate of Mr R (deceased) also complain about poor service provided by HSBC UK Bank plc.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3389426.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.