Everyday Lending Limited

Financial Ombudsman decision DRN-3388588 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss S complains about Everyday Lending Limited trading as Trusttwo (ELL) and the service they’ve provided her since she made them aware her circumstances had changed, and she was no longer able to meet her minimum monthly repayment.Treatment in financial difficulty

Miss S was unhappy she hadn’t been told sooner than she needed to make three consecutive payments for the loan reschedule to be agreed. And she was unhappy there had been missed payments recorded against her credit file when she was waiting for a repayment plan to be agreed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3388588.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.