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Financial Ombudsman decision DRN-3387953 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Mon Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
The Estate of Mr W complains National Savings and Investments (NS&I) have delayed settling the outstanding accountsPayment delayed or failed
Mr W1 says he made a second call, and still not getting anywhere, then complained about the delays in June 2021.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3387953.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.