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Shawbrook Bank Limited
Financial Ombudsman decision DRN-3387931 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
at no point did Shawbrook Bank or the timeshare company suggest reducing payments as a result of their financial difficulties and the only option they were offered was to call Shawbrook Bank’s arrears departmentTreatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3387931.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.