National Westminster Bank Plc

Financial Ombudsman decision DRN-3387347 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss C complains about the actions of National Westminster Bank Plc when she lost money to a scam.APP scam refund refused

Miss C is unhappy she wasn’t updated about NatWest’s recovery attempts and the way it communicated with her during the complaint process.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3387347.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.