National Westminster Bank Plc

Financial Ombudsman decision DRN-3386741 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr A checked his credit file in mid-2020 and saw the default was still registered against his credit card.Credit file reporting

NatWest responded to this complaint without asking for any proof of the annulment.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3386741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.