Barclays Bank UK PLC

Financial Ombudsman decision DRN-3386387 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

I can see that he has made Barclays aware of this and from the bank’s case notes that it has put measures in place to support him which is what we’d expect from a responsible lender.Treatment in financial difficulty

Barclays have agreed with Mr A that he was given incorrect information about transferring the loan from the sole trader business to C.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3386387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.