MBNA Limited

Financial Ombudsman decision DRN-3384370 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,500redress stated in the decision

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

MBNA apologised for the service and mis-information that Mr S had receivedComplaint handling

there were clearly some issues with the customer service that Mr S received from MBNA in November 2021 which delayed the refundService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3384370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.