NewDay Ltd

Financial Ombudsman decision DRN-3379502 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs W is unhappy about the way NewDay Ltd handled her credit card account.Treatment in financial difficulty

I think NewDay’s letter was confusing and misleading. It caused Mrs W unnecessary distress. NewDay should’ve done more to explain why the income and expenditure form was needed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3379502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.