Lloyds Bank PLC

Financial Ombudsman decision DRN-3379492 Upheld

Upheldoutcome, as published by the Ombudsman

£595redress stated in the decision

Thu Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

failed to deal properly with the cancellation of a chequePayment delayed or failed

Lloyds said in their second letter to Mr and Mrs C that, although Mrs C had come to the branch and provided a specimen signature earlier in 2021, they hadn’t updated their systems.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3379492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.