Barclays Bank UK PLC

Financial Ombudsman decision DRN-3379102 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Barclays Bank UK PLC should: - not take action to take possession of the property because of arrears on the MCA before the mortgage comes to the end of its term in 2028Treatment in financial difficulty

its contact with her didn’t take into account the context of this dispute about liability for the MCA debt and Mrs L’s and her family’s vulnerabilitySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3379102.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.