Funding Circle Ltd
Financial Ombudsman decision DRN-3373874 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr P made enquiries about reworking the loans or other forbearance that Funding Circle was able to offer.Treatment in financial difficulty
pay S £250 compensation in recognition of the inconvenience experienced due to delays it has acknowledged in its handling of mattersComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3373874.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.