NewDay Ltd

Financial Ombudsman decision DRN-3372455 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs S complains that NewDay Ltd irresponsibly allowed her to open two credit card accounts and later increased the credit limit on one of them to unaffordable levels.Irresponsible lending

I also order NewDay Ltd to provide Mrs S with a certificate of taxation paid if necessary and that it remove any adverse information from her credit file caused by the M lending decision or the March 2018 credit limit increase.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3372455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.