Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3372423 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Sainsbury’s was aware of Miss P’s circumstances and vulnerability.Support for vulnerable customers

this decision is about the poor response and delay that a vulnerable customer experienced when she tried to discuss her debt with the bank.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3372423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.