Shawbrook Bank Limited

Financial Ombudsman decision DRN-3371854 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr and Mrs L complain about the way Shawbrook Bank Limited dealt with their requests for payment deferralsTreatment in financial difficulty

remove the missed payment recorded on Mr and Mrs L’s credit files in March 2020Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3371854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.