Firms › Tesco Personal Finance Limited ›
Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3370586 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs F complains that Tesco Personal Finance PLC (“Tesco”) has refused to refund a payment she made using her Tesco Mastercard credit card. She believed this payment was being made to 2dots, which she says turned out to be operating a scam.APP scam refund refused
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3370586.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.