HSBC UK Bank Plc
Financial Ombudsman decision DRN-3370574 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Bereavement and power of attorney
In the Ombudsman’s words
She adds his medical condition and age made him vulnerable to such a thing, and because of that, HSBC should have done more to protect him.Support for vulnerable customers
Mr B’s complaint is represented by his daughter and power of attorney, Mrs B.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3370574.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.