Barclays Bank UK PLC

Financial Ombudsman decision DRN-3370292 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

due to Mr M’s disability, all correspondence ought to have been set to be sent in a large printSupport for vulnerable customers

Barclays Bank UK Plc had made a number of mistakes when providing him with informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3370292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.