Santander UK Plc
Financial Ombudsman decision DRN-3362754 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Unfortunately, Mr and Mrs M have experienced financial difficulty. Their mortgage began to fall into arrears from 2009, and the arrears have built up over the years.Treatment in financial difficulty
The complaint Mr and Mrs M complain that Santander UK Plc wouldn’t allow them to take a fixed rate on their mortgage.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3362754.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.