Barclays Bank UK PLC

Financial Ombudsman decision DRN-3361270 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs C is unhappy that Barclays Bank UK PLC, trading as Barclaycard, increased the amount of credit that was available to her on her credit account on several occasions, all of which she feels were unaffordable for her at those times.Irresponsible lending

Barclays must also remove any adverse credit file reporting that Mrs C may have incurred since December 2016.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3361270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.