Nationwide Building Society

Financial Ombudsman decision DRN-3360863 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr D complains that Nationwide Building Society unfairly declined a payment holiday application in relation to a personal loan.Treatment in financial difficulty

Update Mr D’s credit file to remove all adverse information recorded about the loanCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3360863.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.