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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3358908 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
I am considering whether Creation has acted fairly and reasonably in the way it handled her request for help. Section 75 can allow Miss W to hold Creation responsible for breach of contract or misrepresentation by a supplierProduct mis-sold
Miss W complains about the way Creation Consumer Finance Ltd (‘Creation’) responded to a claim she made under Section 75Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3358908.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.