Vanquis Bank Limited

Financial Ombudsman decision DRN-3357822 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Payment delayed or failed

In the Ombudsman’s words

Mrs H also complains about the level of contact she’s received from VanquisTreatment in financial difficulty

didn’t apply payments to her account after she agreed a payment planPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3357822.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.