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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-3357740 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
the loan looked to have been settled early and he hadn’t seen anything that would suggest the lending was unaffordableIrresponsible lending
Barclays Partner Finance hadn’t issued a substantive response to Mr M’s claim by March 2019 so a complaint was made to this serviceComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3357740.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.