National Westminster Bank Plc

Financial Ombudsman decision DRN-3355674 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss W has complained that NatWest’s procedures made it overly difficult for her to update her address. She says NatWest didn’t make it clear that the address hadn’t been updated when it asked for a signature – so she didn’t believe the two were linked.Credit file reporting

I agree with Miss W’s point that there wasn’t anything that linked her request to change her address to these letters.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3355674.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.