Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN-3354070 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Creation has given assurance that this has now been removed (the payment break period has ended), and that there wouldn’t be any impact caused by this.Credit file reporting

Creation has accepted that that got things wrong and have offered to pay £75 for the trouble and upset this causedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3354070.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.