HSBC UK Bank Plc
Financial Ombudsman decision DRN-3354037 Upheld
Upheldoutcome, as published by the Ombudsman
£225redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
HSBC had reported to the credit reference agencies that payments had been missed on her loan during the time that the first three month payment holiday had been agreed.Credit file reporting
Miss K’s personal situation at the time of these events – being the mother of a dependent child and whose only source of income was government benefitsSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3354037.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.