Barclays Bank UK PLC

Financial Ombudsman decision DRN-3353913 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Mon Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Amend Mr A’s credit file to ensure no adverse information in relation to Card 3 is recorded on his credit file from March 2020 onwardsCredit file reporting

Barclaycard got in touch to say it couldn’t put the agreed settlement in place. Barclaycard has explained systems limitations mean it can’t reopen Card 3.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3353913.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.