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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-3352657 Upheld
Upheldoutcome, as published by the Ombudsman
£20,000redress stated in the decision
Wed Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
incorrectly recorded adverse information on his credit fileCredit file reporting
VWFS provided poor service when it failed to remove the adverse information in March 2021Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3352657.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.