Intrum UK Limited
Financial Ombudsman decision DRN-3349419 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss T was also unhappy with how long it took Intrum to look into accounts and locate the missing payments. I agree that it took a long time and that Intrum should’ve been able to spot the misallocated payments much sooner.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3349419.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.