Barclays Bank UK PLC

Financial Ombudsman decision DRN-3347641 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr T complains that Barclays Bank UK PLC declined his Help to Buy ISA subscriptions a number of times.Payment delayed or failed

Barclays have admitted they got things wrong when Mr T’s payments continued to be declined.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3347641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.