TSB Bank plc

Financial Ombudsman decision DRN-3346636 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

lost out on the value of the interest the money would have earned had it been invested in a fixed term account earlierInterest and rates

didn’t send out correspondence related to a Passbook Saver account held with itService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3346636.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.