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FUND OURSELVES LIMITED
Financial Ombudsman decision DRN-3346033 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
some of the FOL representatives showed a lack of preparedness as to what to do when a customer called into the FOL customer services line and said the sorts of distressing things Mr G was saying relating to his personal welfareComplaint handling
Rules cited
FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3346033.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.