Nvayo Limited

Financial Ombudsman decision DRN-3344469 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

he wasn’t able to reset his sign-in using the two-factor authentication (“2fa”) systemIdentity checks and access

He said that it referred to his complaint to our service as a profanity.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3344469.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.