Short Term Finance Limited

Financial Ombudsman decision DRN-3343746 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Miss A (through a representative) complains Short Term Finance Limited (STF) lent to her irresponsibly because it didn’t carry out proper affordability checks in line with industry regulation at the time.Irresponsible lending

STF should remove any adverse information recorded on her credit file about loan 5. The overall pattern of Miss A’s borrowing for loans 6 - 15 means any information recorded about them is adverse, so STF should remove these loans entirely from Miss A’s credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3343746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.