MBNA Limited

Financial Ombudsman decision DRN-3343646 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

Mrs C obtained copies of her credit report in June 2016 and August 2017. But she was unable to reconcile the outstanding balances on the credit report with the list of transactions DC sent her.Credit file reporting

Mrs C contacted MBNA in July 2017 to try and gain access to her online banking. She was given incorrect information that they would need to re-set her account so she could access it.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3343646.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.