Lloyds Bank PLC

Financial Ombudsman decision DRN-3342194 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

they say that they that they were told the product would be tailored to their needs, they would receive benefits, they could resell at any time and they have had to pay increasing maintenance fees. They say that had the product not been misrepresented they would not have made the purchase.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3342194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.