Barclays Bank UK PLC

Financial Ombudsman decision DRN-3340188 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss R complains about the customer service Barclays Bank UK PLC provided after she fell victim to a scam.APP scam refund refused

Barclays acknowledged and apologised for this in its letter dated 28 October 2020 and paid £150 compensation in recognition of the service failings.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3340188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.