Barclays Bank UK PLC

Financial Ombudsman decision DRN-3339584 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£950redress stated in the decision

Wed Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Mrs N complains Barclays Bank UK PLC won’t reimburse money she lost when she fell victim to a scam.APP scam refund refused

Barclays hadn’t provided any evidence to show it had carried out a proportionate check to ensure the loan was affordable and sustainable for Mrs NIrresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3339584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.