Lloyds Bank PLC

Financial Ombudsman decision DRN-3339452 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs S complains he believed Lloyds Bank PLC had agreed a three-month payment holiday on his loans which would extend his loan term.Treatment in financial difficulty

Mr S later discovered that Lloyds had recorded missed payments on his credit file and his loans were now in arrears.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3339452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.