Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3334679 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms H complains that Sainsbury’s Bank Plc won’t refund a payment which has been made as the result of a scam.APP scam refund refused

However, it recognised that it had not responded to Ms H’s complaint in a timely manner and offered £50 compensation in recognition of the delay.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3334679.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.