HSBC UK Bank Plc
Financial Ombudsman decision DRN-3333784 Not upheld
Not upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Fri Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs D complains that HSBC UK Bank Plc were unable to locate an online payment she’d made for several months meaning she had to make a second payment causing her a financial loss.Payment delayed or failed
Mrs D complained to HSBC as she was unhappy with the service she’d received.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3333784.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.