Retail Money Market Ltd

Financial Ombudsman decision DRN-3333400 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr H complains about a default that Retail Money Market Ltd trading as RateSetter (RateSetter) have placed on his credit file for non-payment of a loan.Credit file reporting

I think they could have done more to contact Mr H about the arrears sooner.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3333400.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.