Santander UK Plc
Financial Ombudsman decision DRN-3328258 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mrs H complains that Santander UK Plc (“Santander”) continued to contact and harass her for repayments to her personal loan despite a debt management plan having been agreed.Treatment in financial difficulty
Santander looked at Mrs H’s complaint further and wrote to her on 10 June 2021. They agreed that Mrs H’s complaint hadn’t been considered fully.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3328258.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.