Nationwide Building Society

Financial Ombudsman decision DRN-3325090 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr E complains that Nationwide Building Society unfairly declined his credit card applications.Irresponsible lending

Mr E has told us some very personal information about his circumstances at the time of making the applications and says Nationwide failed to make reasonable adjustments when considering his complaint.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3325090.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.