Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-3321716 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

I do not find that the bank was responsible for any delays between May and July 2021.Payment delayed or failed

Mr G is a sole trader and complains that Bank of Ireland (UK) Plc (BOI) caused delay and provided poor service to him when he applied for a Bounce Back Loan (BBL).Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3321716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.