National Westminster Bank Plc

Financial Ombudsman decision DRN-3321336 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

In December 2020 Mrs B entered a forbearance plan with NatWest.Treatment in financial difficulty

Mrs B complains that National Westminster Bank Plc (“NatWest”) acted unfairly when it put adverse information on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3321336.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.