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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3321276 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mrs G complains that Creation Consumer Finance Limited (CCF) treated her unfairly when it added interest to a fixed sum loanInterest and rates
provided poor service after she complainedService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3321276.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.