HSBC UK Bank Plc
Financial Ombudsman decision DRN-3318413 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
the reporting of arrears to Mrs K’s credit file that shouldn’t have been reportedCredit file reporting
HSBC don’t dispute that Mrs K didn’t receive the standard of service from them that they aspire to hereService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3318413.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.