HSBC UK Bank Plc
Financial Ombudsman decision DRN-3316944 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Identity checks and access
In the Ombudsman’s words
The complaint Mr C and Mrs V complain that a cheque written from their account with HSBC UK Bank Plc wasn’t paidPayment delayed or failed
HSBC explained in its final response letter that the account had a marker on it due to inactivity... Mr C was told that he would need to visit a branch with identification documents to get the marker removed.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3316944.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.